Warranty and returns
Do you want to return a product?
Returns
Returns are possible within 30 days of receiving the shipment and are available exclusively to consumers (individuals; for companies, only exchange is available). The part must be complete, undamaged, in the condition as delivered, and with seals intact; the package must be properly secured for transport and accompanied by the receipt. The cost of return is borne by the buyer and is non-refundable. After 30 days, only paid exchange is possible with the store's consent.
Exchange of non-compatible parts
Exchange is possible within 30 days of receipt (also for companies). Conditions as for return: complete part, undamaged, with seals; shipment properly secured. All costs are borne by the customer — both returning the part to the store and re-shipping the goods after exchange. Fulfilment depends on product availability; in case of unavailability, the store will refund the purchase amount to the indicated account after informing the customer in advance. Contact: contatto@globalparts-24.it
Warranty and complaints
All parts offered in the store are covered by the seller's warranty; the warranty period is stated in the product information on the page. Complaints can be made under warranty or due to non-conformity of goods with the contract. Warranty is excluded for entrepreneurs to the extent permitted by law. All information about the status of reports is provided exclusively by email: contatto@globalparts-24.it
Damaged package or product defect
Upon receipt, the shipment must be checked in the presence of the courier; in case of damage, a damage report must be prepared with the courier and the store must be informed immediately. Damaged goods must be returned together with a copy of the invoice and the original damage report, along with a brief description of the case. A properly prepared report is the basis for a complaint; its absence may hinder the pursuit of claims. The product will be replaced with a full-value one, and if this is impossible — a refund will be made. Parts are intended for installation in specialized workshops; the store does not accept cash on delivery shipments. Information on the status of complaints: contatto@globalparts-24.it